Terms of Service

1. The Service

HostPulse is an operations tool for vacation rental hosts: calendars, cleanings, messages and team coordination.

HostPulse is an independent product and is not affiliated with, sponsored or endorsed by Airbnb, Booking.com, Channex or WhatsApp. Those trademarks belong to their respective owners.

Booking information comes from the iCal calendars you link. We do not control those calendars: they may contain delays, omissions or errors, and we do not guarantee that they reflect the real status of your bookings at all times.

2. Your account

You must be at least 18 years old and provide a valid email address. You are responsible for keeping your password secret and for all activity carried out with your account.

Cleaner portal links are private credentials. Anyone who has a link can see the associated shifts, door codes and notes. You are responsible for who you send them to and for regenerating them or removing a person when they stop working with you.

You are solely responsible for the accuracy of the data you enter (access codes, Wi-Fi passwords, schedules, assignments) and for verifying critical operations such as guest check-ins.

3. Subscription, free trial and payments

The Service is offered as a monthly subscription of 30 USD (plus applicable taxes), renewing automatically every month until you cancel.

New accounts may enjoy a 7-day free trial. A valid payment method is required to start it. If you do not cancel before the trial ends, the first month and every following month will be charged automatically. The trial is limited to one per customer; we may refuse it if we detect duplicate accounts.

Payments are processed by Lemon Squeezy, acting as authorized reseller (merchant of record). By paying you also accept its buyer terms. We do not store your card details.

We may change the price. We will notify you by email at least 30 days in advance; the new price will apply from the next renewal after the notice. If you do not agree, you may cancel before that date.

4. Cancellation

You can cancel at any time from Settings → Subscription. Cancellation takes effect at the end of the period already paid: you keep access until that date and will not be charged again.

Cancelling does not entitle you to a refund of the current period or any previous period. See the Refund Policy.

5. Non-payment and suspension

If a charge fails, the account is locked until you update your payment method. While locked you cannot use the dashboard, synchronization stops and your cleaners’ portal becomes unavailable.

We keep the data of a cancelled or unpaid account for 60 days. After that period we may permanently delete it without further notice.

6. Acceptable use

You may not: use the Service for illegal activities; attempt to access other customers’ accounts or data; reverse engineer, scrape or overload the system; resell or sublicense the Service; or enter calendar links of properties you do not manage.

We may suspend or close, without refund, accounts that break these rules, endanger the security of the Service or generate unjustified chargebacks.

7. Your data

You remain the owner of the data you enter. You grant us a limited license to store and process it for the sole purpose of providing the Service.

If you enter personal data of guests or of your team, you declare that you have a legal basis to process it and that you have informed them where required. For that data you are the controller and we act as processor.

We may use aggregated, anonymous data (which identifies neither you nor your guests) to improve the Service.

8. Availability and changes to the Service

We try to keep the Service available, but we do not guarantee that it will work without interruptions or errors. There may be maintenance, provider outages (hosting, database, Airbnb) or changes to their calendars that affect synchronization.

We may add, change or remove features. If we permanently remove an essential feature, we will give you reasonable notice.

9. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose or absence of errors.

10. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental or consequential damages, or for loss of revenue, bookings, reviews or reputation. This includes missed or late cleanings, double bookings, failed guest access, unsent messages or errors in third-party calendar data.

Our total liability for any claim related to the Service is limited to the amount you paid us in the 3 months before the event giving rise to it.

11. Indemnification

You agree to hold us harmless from third-party claims (including guests, cleaning staff or platforms) arising from your use of the Service, the data you enter or your breach of these Terms.

12. Changes to these Terms

We may update these Terms. If the change is material, we will notify you by email or within the app. Continued use of the Service after the effective date means you accept the new Terms.

13. Governing law and contact

These Terms are governed by the laws of País / estado cuya ley aplica. Before starting any claim, you agree to contact us and try to resolve it in good faith for at least 30 days.

These documents are drafted in Spanish. Versions in other languages are courtesy translations; in case of discrepancy the Spanish version prevails.

Contact: soporte@tu-dominio.com.